FAQs

Can I track the status of my order online?
All orders can be tracked online.

What is a backorder?
An order or part of an order waiting to be filled.

When will the backordered item(s) ship?
Backorders will automatically ship when stock is replenished. We will charge your credit card once your order ships.

What is your returns policy?
TCEdge offers a 15-Day Money-Back Guarantee. Please contact customer service at (201) 330-3200 or info@thecollectorsedge.com to schedule the return / exchange. All returns must have an RMA #. Orders without RMA #'s may be charged a 15% processing fee. We will credit the customer upon receiving the item(s).

Please fill out the return section on your invoice and return with your order.

What forms of payment do you accept?
TCEdge accepts MasterCard, Visa and Discover.

To make a payment via U.S. money order or U.S. checks (with name and address preprinted), please mail your order form with payment to:
The Collector’s Edge, Inc.
PO Box 2577
Secaucus, NJ 07096

Do I have to pay sales tax?
Sales tax is only applicable on orders shipped to a New Jersey address.

Can I exchange item(s)?
Yes, TCEdge accepts exchanges within 15 days in resellable condition. Please contact customer service at (201) 330-3200 or info@thecollectorsedge.com to schedule an exchange.

Can I cancel my order?
To cancel an order that has not shipped please contact customer service for assistance, (201) 330-3200 or info@thecollectorsedge.com.

Can I cancel quantities on my order?
To cancel quantities on your order please contact customer service for assistance, (201) 330-3200 or info@thecollectorsedge.com.

An item is missing from my shipment.
If an item is missing from your order please contact customer service for assistance, (201) 330-3200 or info@thecollectorsedge.com.

When will my credit appear on my credit card for a returned item?
TCEdge will issue a credit within 2 business days, after our warehouse receives the item(s).

When will my credit card be charged?
TCEdge will process credit card charges the day the order is shipped.

International Orders

Do you accept international orders?
No. TCEdge only ships to the United States and US Territories.

Shipping

How long will it take to ship my order?
On average processing time is 2 business days, not including holidays.

How long does shipping take?
On average shipping time is 3-7 business days, not including holidays.

UPS 3-Day Select is also available for an additional $5.99 (available only for orders shipped to US lower 48 states and no P.O. Boxes, APO / FPO’s or US Territories.)

What are your shipping methods?
TCEdge ships all packages via UPS unless otherwise requested to the 48 continental US states.

For shipments to Alaska, Hawaii, P.O Boxes, APO/FPO’s and US Territories, we will ship by USPS (United States Postal Service) and there will be an additional surcharge of $10.00.

What are your shipping charges?
(This Chart is for the 48 continental US states only)